Returns & Exchanges

We want you to be completely satisfied with your Thermomix® purchase; if you are not, you may return your product within 30 days of delivery for a full refund. All returns must be in their original packaging and include all accessories and documentation to qualify for a processing credit.

1

Initiate Your Request

Contact our Customer Happiness team via our online portal or phone to request a Return Merchandise Authorization (RMA) number.

2

Pack Your Device

Securely pack your Thermomix® and its components in the original shipping box to ensure safe transit back to our facility.

3

Ship to Service Center

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our technicians verify the contents and condition of your return, we will issue a refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing